Privacy Policy, Terms and Conditions

PRIVACY POLICY

As with all shopping websites, we collect personal information from you when you shop online at queeniegodfreyandcompany.co.uk.

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

  • Your name – so we know what to call you
  • Email address – so we can email you your order confirmations, delivery delays, offers etc
  • Delivery address – so you actually get your item
  • Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
  • Credit card details – we only ask for these when you place an order
  • Mobile number – so we can text or call you with details about your orders or if we have a question

We use the latest secure server technology to ensure this information is protected to the highest standards.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for Internet firms.

DATA PROTECTION
Queenie, Godfrey and Company is a registered data processor under the Data Protection Act. We will never pass on your details to third parties for marketing purposes unless you agreed to it when you first made contact with Queenie, Godfrey and Company(or later agreed to do so). If you opted out of receiving such offers but have now changed your mind and would like to receive them, please email optin@queenieandcompany.co.uk .

There are only three circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
  • In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

If you have questions about your personal data or our privacy policy, please contact us at info@queenieandcompany.co.uk

To see all the information we have about you, and to correct any inaccuracies, please write to: 
The Data Protection Officer
Queenie, Godfrey and Company
19 Love Lane
WHITBY
YO21 3LH

TECHNICAL AND LEGAL STUFF

TERMS AND CONDITIONS OF USE

As with all terms and conditions, these get very technical and boring and we’re sorry if they sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible.

The terms and conditions apply to the use of the queeniegodfreyandcompany.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the website.

If you have any queries relating to our terms and conditions, please contact the us before placing an order.

GENERAL INFORMATION

queeniegodfreyandcompnyco.uk is the website of Queenie, Godfrey and Company, 19 Love Lane Whitby YO3LH. The following terms and conditions will apply between you and Queenie, Godfrey and Company, when you buy an item from queeniegodfreyandcompanyco.uk. The terms do not affect your statutory rights.

Your contract for purchases made through queeniegodfreyandcompany.co.uk is with Queenie, Godfrey and Company and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

You warrant that all details you provide to queeniegodfreyandcompany.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that e-mail can be used as a long-distance means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from queeniegodfreyandcompany.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Queenie, Godfrey and Company as soon as possible.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

Queenie, Godfrey and Company tracks the electronic ‘fingerprints’ of every order placed on queeniegodfreyandcompany.co.uk to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.

Queenie, Godfrey and Company reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
you fail to make payment to us when due you breach any of our terms and conditions when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on queeniegodfreyandcompany.co.uk

YOUR RESPONSIBILITIES IF YOU BREAK THESE CONDITIONS

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

ORDERING

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Availability information for products is listed on each individual product description. If queeniegodfreynandcompany.co.uk does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.

All prices listed on queeniegodfeyandcompany.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.

No contract for the sale of any product will exist between you and boden.co.uk until we accept your order by despatching the product to you. When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Discount vouchers, codes and offers cannot be used on sale products.

DELIVERY

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

PAYMENT

Prices quoted are based on UK delivery. For non-UK deliveries local tax will apply and the price may be adjusted at check out.
queeniegodfreyandcompany.co.uk accept most major credit/debit cards.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

CANCELLING AN ORDER/RETURNS PROCEDURE

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in you shopping basket.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. We operate No Quibbles Returns policy.

Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to queeniegodfreyandcompany.co.uk, unless the return is as a result of an error on our side.

If you are in the European Union and you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).

CONTRACT CANCELLATION

You can cancel this contract if you so wish, provided that you exercise your right to do so within seven working days after the day on which you receive the products.
If you wish to cancel your order, please follow the procedure set out in our Returns procedure

RETURNS PROCEDURE

You may return most items sold by queeniegodfreyandcompany.co.uk within 3 months of receipt from the date of despatch for a full refund. For more information, please refer to our Returns procedure.

EXCHANGE PROCEDURE

queeniegodfreyandcompany.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 6 months from the date of despatch. For more information, please refer to our exchange procedure.

PRIVACY

queeniegodfreyandcompany.co.uk will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your queeniegodfreyandcompany.co.uk log in details, please contact us immediately.

LIABILITY

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on queeniegodfreyandcompany.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on queeniegodfreyandcompany.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from queeniegodfreyandcompany.co.uk.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

COPYRIGHT

All rights, including copyright, in the content of the queeniegodfreyandcompany.co.uk web pages are owned or controlled by Queenie, Godfrey and Company. In accessing queeniegodfreyandcompany.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the queeniegodfreyandcompany.co.uk web pages for any other purpose whatsoever without the prior written permission of Queenie, Godfrey and Company.

THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply to Queenie, Godfrey and Company products are those stated on Queenie, Godfrey and Company material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

SURVIVAL

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Queenie, Godfrey and Company and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

ACCESSIBILITY STATEMENT

At Queenie, Godfrey and Company, we are working hard to provide a website that is accessible to everyone, including those with visual, hearing, motor or cognitive impairments.
We are constantly checking and improving our website to ensure it meets the demands of the Disability Discrimination Act and the W3C Web Content Accessibility Guidelines, priorities 1 and 2.

This statement explains the accessibility features we have implemented to make our website easier to use and navigate.

If you have any queries regarding this statement, please contact us on 01947 605466.

LANGUAGE

We’ve tried to use clear, jargon free language that is easy to understand. We’ve also included a comprehensive Help section. This provides guidance on our ordering processes, delivery and returns and many other topics which could be deemed useful to our customers.

NAVIGATION

We’ve made navigation links consistent between pages throughout the site. The site is also fully accessible using only a keyboard and can be navigated with scripting disabled.

TEXT SIZE, COLOURS AND BACKGROUND

We are constantly testing colour contrasts and combinations to ensure our website can be read by users with visual impairments, including those with colour blindness.

We’ve also concentrated on providing clear, legible text and fonts. Our text sizes are adjustable so you can use your browser to increase or decrease the text size according to your needs. Go to view in your browser to do this.

SCREEN FLICKER AND GRAPHICS

We have limited the use of Flash and other applications that are known to cause screen flicker.

We’ve also made it possible to use our site without viewing images or graphics by ensuring that all relevant non-text elements have explanatory text descriptions.

STYLE SHEETS ?

We use Cascading Style Sheets (CSS) for visual layout. This allows users to override our styles with their own preferred fonts and colours for increased readability.

JAVASCRIPT ?

Javascript is only used on non-critical elements and you should have no problem accessing the site with Javascript switched off.

LINKS

We’ve distinguished links from our standard web text by displaying all links in a different, bolder colour, usually with arrows preceding the link. If you roll over a link with your mouse, an underline will appear.

TABLES ?

We only use tables for tabular data and not for page layout.

BROWSER COMPATIBILITY?

The Queenie, Godfrey and Company website can be accessed from the following browsers:
Internet Explorer (version 8 and above)
Safari (version 4 and above)
Firefox (version 3.6 and above)
Chrome (version 10 and above)

ORDERING ONLINE

HOW CAN I MAKE AN ORDER?
We’ve aimed to make this process as easy as possible. If you follow these steps, your gorgeous item will be whizzing its way to you in no time.
1.    Find an item you want to buy.
2.    Click on the desired size in the product size selector. Then click Add to Bag to add the item to your Shopping basket.
3.    Once you’ve finished shopping, click on Shopping bag, located in the top right corner of the screen, or click the Go to checkout button on each product page.
4.    Once you reach the checkout screen, click the Checkout button.
5.    If you are an existing Queenie, Godfrey and Company customer, please enter your username and password and click Checkout.
6.    If you’re a new Queenie, Godfrey and Company customer, you’ll need to register your details. Registering makes it easier to place orders in the future. The online instructions will guide you through the registration process. You have the option to continue without registering, but you will still need to input your personal details.
7.    Once you are logged in, as either a new or existing customer, or have entered all relevant information, you will need to confirm your delivery choice and then proceed to Payment.
8.    Enter your payment details and click Confirm order.
9.    You should see a message confirming your order has been placed and is being processed. An email confirmation will be sent to your registered email address.

WILL THE ITEM BE EXACTLY THE SAME COLOUR AS SHOWN ON THE WEBSITE?

Every care has been taken to use images that most accurately reflect the actual colour of garments. However, this is not an exact science and slight variations may occur.

HOW DO I CHOOSE SIZES?

Use our size charts to get the exact measurements of all our clothing.

I AM BETWEEN SIZES. WHICH SIZE SHOULD I GO FOR?

As much as we’d love to, we can’t give a definitive answer to this as it really depends on the individual item that you’re interested in. Some are designed to be more generous (or more fitted) than others. If in doubt, call us for a lovely chat and we will try to help you get it right.

WHEN AM I CHARGED FOR MY ORDER?

We don’t take any of your precious money until your order has left the warehouse and it is winging its way to you.

CAN I MAKE AN OVERSEAS ORDER?

Yes you can. Just order online at our website, call us on +44 947 605466 We charge everything in UK pounds, so you may want to work out the exchange rate. It’s also worth bearing in mind that local import duties may be payable on receipt of goods.

I FORGOT TO INCLUDE SOMETHING IN MY ORDER PLACED EARLIER TODAY. CAN I ADD TO IT?

Once your order has been placed you are unable to add further items. However, if you place more than one order on the same day, you will only pay delivery for one. In the process of making your additional order please ensure you write us a little note in the special instructions box.